Support
Need a hand with Video Compressor Toolkit? You're in the right place. The fastest way to reach a real person is email — farazk86@yahoo.com. We read every message and usually reply within a couple of days.
When you write in, it helps to mention your device model, your iOS version, and the tool you were using (Compress, Convert, Resize, Trim, or Audio). If something went wrong with a specific video, a quick description of the file — its format and roughly how long it is — makes it much easier to help.
Frequently asked questions
Do my videos ever leave my phone?
No. Every tool runs entirely on your device. Your videos are never uploaded, never sent to a server, and never seen by us or anyone else. The app doesn't need an internet connection to compress, convert, resize, trim, or handle audio.
Does the app keep a copy of my videos?
No. The app works on the files you choose and writes the result where you save it. It doesn't keep its own hidden copies, and it never deletes or overwrites your original — you always keep the source video.
Why won't a particular video open?
Apple's built-in video frameworks support a specific set of formats and codecs (such as H.264 and HEVC). Some older or unusual files — for example MKV, AVI, or videos using uncommon codecs — aren't supported, and the app will tell you clearly rather than produce a broken result. If you hit this, converting the file with another tool first, or re-exporting it, usually helps.
The compressed file isn't much smaller — why?
How much a video shrinks depends on the original. A clip that's already heavily compressed has little room left to save, while large, high-bitrate recordings can shrink dramatically. Choosing a lower target size or quality, or a smaller resolution, gives you more savings.
How do I restore a purchase?
If you bought a paid feature and it isn't showing on a new device or after reinstalling, use the "Restore Purchases" option in the app's settings. Purchases are tied to your Apple Account, so make sure you're signed in with the same one you bought it with.
I think I found a bug, or I have a feature idea.
Great — please email farazk86@yahoo.com with the details. Bug reports and suggestions genuinely shape what gets built next.
Privacy
We don't collect any personal information. For the full details, see our Privacy Policy.
Contact
Email: farazk86@yahoo.com